Quality Policy Statement

1. About this policy

1.1 It is the policy of SB Laboratories Ltd, to provide its customers with high quality products and services. Implementation of the Quality Policy is the responsibility of every member of staff, starting with the Managing Director, who takes policy decisions which enable the correct action to be implemented throughout the organisation.

2. Responsibilities

2.1 The Production Director acts as the Quality Representative and as such is responsible for the implementation and maintenance of the Quality Policy.

2.2 The Quality Policy, together with Quality Assurance Procedures, ensures that activities are controlled in a manner compatible with achieving the required service levels and obligations effectively.

2.3 Each and every employee has a responsibility to ensure that the customer is at the centre of all decisions and actions.

3. Commitment

3.1 We are committed to the following:

(a) Planning and developing our quality system in conjunction with other management systems to improve the efficiency of our business and provide a better service to our customers.

(b) Operating a formal quality system, meeting the requirements of ISO 9001:2015 and continually improving the effectiveness of the Quality Management System which will govern conformity to standards.

(c) Offering products and services that meet or exceed the requirements of our customers and the standards of relevant external authorities.

(d) Regularly reviewing key business and quality objectives to ensure continued suitability.

(e) Ensuring that the quality management system and objectives are communicated to and understood by all employees.

(f) Quality of product and service is paramount in putting the Customer First and is the responsibility of every employee in all areas of the business.

3.2 It is mandatory that all staff adhere to the procedures in order to achieve a consistent approach to Quality assurance.

Paul Bentham
Managing Director
Issue date: 1st January 2025